GUIDELINES:

Orders will be packed and dispatched within 1-2 business days

We ship domestic (Australia) via Australia Post and international with Australia Post shipping for the fastest most reliable service available

AUS
Australia Post Express (1-4 days Business Days) 

• Free for orders over $150
• Flat rate $15 AUD for orders under $150

Australia Post Standard (2-5 days Business Days)

• Free for orders over $100
• Flat rate $12 AUD for orders under $100

 

NZ
Express International Shipping (2-4 days Business Days) 

• Flat rate $30 AUD

NZ Standard Shipping (5-8 Business Days)

• Flat Rate $25 AUD

 

*Please note, delivery times may vary during peak seasons. 

 

CUSTOMS FEES

Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information. 

RETURNS

We offer returns, refunds & store credit.
Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

• The return must be sent back within 14 days of the delivery date.
• The item must be in its original, unused, unaltered and unwashed condition.
• The item must be returned with tags and packing. 

We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

 

CLICK HERE TO DOWNLOAD A RETURN FORM

 

For tracking enquiries please ensure to check your emails for updates on your shipment as well as contact the courier if you have any questions.

Any other enquiries please don't hesitate to contact us at hello@newchapterthelabel.com.au